Every project we undertake is different. Yes, there are some common approaches and deliverables, but every client has a unique opportunity based upon the needs of their organization, the customers they serve and markets they are in. And, we don’t have a
problem with that.
We usually start with our client partners, "Why" it's how we like to work, from there we
partner with you to scope out and structure a brand program that works for you. Sometimes
our scope of work goes from A-Z, and other times we’re tackling specific issues à la carte.
Our core services are listed below or simply contact us to learn more.
Everyone knows brands have value, but figuring out how to make the most out of that value is what we focus on. Connecting your brand strategy to business strategy, understanding the needs of your customers and developing a clear vision and purpose for what you do is always our starting point.
Insight/Voice of the Customer
How you organize your business, products and services needs to balance the needs of your internal organizational structure with those of your customers' experiences. We look at brand architecture from a holistic perspective to understand how it can be more relevant and effective.
Developing a clear brand framework that succinctly defines who you are, what you do, why you’re different and why your customers will care is the structure for all positioning work. Defining why your brand is essential is one thing. Turning it from an exercise into a meaningful and executable plan of action is our secret sauce.
Developing a clear strategy is one thing, getting that bought into and sold through the organization is another. We partner with our clients to develop the best process, tools and materials required to ensure education, alignment, agreement and execution both inside the company, and with partners, investors and influencers.
Most brands struggle with expression. Developing an authentic, natural and relevant way to speak is hard. Executing that consistently across different teams and applications is even harder. It starts by truly understanding who you are and what you need to say, then developing the language, tools and examples to bring that alive.
Essential brands create clear narratives and creative expressions about what they do and why it matters. That starts inside the organization and extends out across business, sales, marketing and technical materials. Telling your story in a compelling way helps you connect with your customers, regardless of whether you’re a consumer, product or service brand.
For us, content is where the rubber really meets the road. It’s where vision gets delivered and where strategy comes alive. You can wrap it in great creative and serve it up with a bow, but if the content isn’t accurate, relevant and engaging, everything is wasted. Defining and delivering compelling content that works across all of your audiences is what makes or breaks most brands.
We believe in looking at brands broadly and contextually. Logos may be the tip of the iceberg, but considering the role of visual language, digital experience and emotional connection are key to making creative work more effective across the many channels and touchpoints that essential brands need to compete in.
Knowing what to say to who is the primary function of messaging. It’s about turning your strategy into action. We help you identify what matters to your customers and express that in a way which is engaging and consistent with your brand. Messaging needs to ground a brand’s narrative in language and content that is impactful and compelling.